> ## Documentation Index
> Fetch the complete documentation index at: https://help-center-starter-replace-template-content.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Mintlify support

> How to reach Mintlify support and what to include in your request.

Mintlify offers several support channels depending on your plan.

## Support channels

<CardGroup cols={2}>
  <Card title="In-app chat" icon="message-circle">
    Available on Growth and Enterprise plans. Click the chat icon in the Mintlify dashboard to start a conversation with the support team.
  </Card>

  <Card title="Email" icon="mail">
    Email [support@mintlify.com](mailto:support@mintlify.com) for billing questions, security concerns, and issues not covered by in-app chat.
  </Card>

  <Card title="Community" icon="users">
    Join the [Mintlify community](https://mintlify.com/community) to ask questions, share feedback, and get help from other Mintlify users.
  </Card>

  <Card title="GitHub" icon="github">
    File bug reports and feature requests on the [Mintlify GitHub repository](https://github.com/mintlify/mintlify).
  </Card>
</CardGroup>

## What to include in a support request

The faster you can describe the problem, the faster support can help. Include:

* **What you expected to happen** and **what actually happened**.
* **The project URL** and a link to the specific page or deployment if relevant.
* **Steps to reproduce** — the more specific, the better.
* **The build log URL** if your issue is a deployment failure (copy from **\[Project] → Deployments → \[Failed deploy] → Build log**).
* **Error messages** — paste the exact text rather than paraphrasing.

### Sensitive information

Remove API keys, passwords, and personal data before sharing logs or screenshots. If you need to share sensitive details, say so and support will provide a secure channel.

## Response times

| Plan       | Channel                             | Typical response  |
| ---------- | ----------------------------------- | ----------------- |
| Starter    | Community, email                    | 2–5 business days |
| Growth     | In-app chat, email                  | 1 business day    |
| Enterprise | In-app chat, email, dedicated Slack | SLA per contract  |