Mintlify offers several support channels depending on your plan.Documentation Index
Fetch the complete documentation index at: https://help-center-starter-replace-template-content.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Support channels
In-app chat
Available on Growth and Enterprise plans. Click the chat icon in the Mintlify dashboard to start a conversation with the support team.
Email support@mintlify.com for billing questions, security concerns, and issues not covered by in-app chat.
Community
Join the Mintlify community to ask questions, share feedback, and get help from other Mintlify users.
GitHub
File bug reports and feature requests on the Mintlify GitHub repository.
What to include in a support request
The faster you can describe the problem, the faster support can help. Include:- What you expected to happen and what actually happened.
- The project URL and a link to the specific page or deployment if relevant.
- Steps to reproduce — the more specific, the better.
- The build log URL if your issue is a deployment failure (copy from [Project] → Deployments → [Failed deploy] → Build log).
- Error messages — paste the exact text rather than paraphrasing.
Sensitive information
Remove API keys, passwords, and personal data before sharing logs or screenshots. If you need to share sensitive details, say so and support will provide a secure channel.Response times
| Plan | Channel | Typical response |
|---|---|---|
| Starter | Community, email | 2–5 business days |
| Growth | In-app chat, email | 1 business day |
| Enterprise | In-app chat, email, dedicated Slack | SLA per contract |